Carpet Cleaners NW10 Service Terms and Conditions
These Terms and Conditions set out the basis on which Carpet Cleaners NW10 provides carpet, upholstery and related cleaning services. By booking or using our services you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Client means the individual, company or organisation making a booking or on whose behalf a booking is made for cleaning services.
Company means Carpet Cleaners NW10, the provider of the cleaning services.
Services means the carpet, rug, upholstery, mattress, curtain or other cleaning and related services supplied by the Company to the Client.
Premises means the property or location where the Services are to be carried out.
Agreement means the contract between the Client and the Company comprising these Terms and Conditions and the specific details of the booking.
2. Scope of Services
The Company provides professional carpet and related cleaning services within the NW10 area and surrounding districts. The exact scope of the Services for each booking will be confirmed at the time of booking and may include, but is not limited to, carpet cleaning, rug cleaning, upholstery cleaning, stain treatment, deodorising and related tasks.
The Company will carry out the Services using reasonable skill and care, in accordance with industry standards for domestic and commercial cleaning. However, the Company does not guarantee the removal of all stains, odours or marks, particularly where these are permanent in nature, have been set over time, or are caused by substances that permanently damage fibres or backing materials.
3. Booking Process
Bookings may be made by the Client by contacting the Company through its usual booking channels. When making a booking, the Client must provide accurate and complete information about the Premises, the type and size of areas to be cleaned, the nature of stains or soiling, access arrangements and any special requirements.
The Company may provide an estimate based on the information supplied by the Client. The Company reserves the right to amend the estimate or refuse the booking if, upon arrival, the Premises or items to be cleaned differ substantially from the description provided, or if access is unsafe or impractical.
A booking is not confirmed until the Company has accepted it and, where required, received any applicable deposit. By confirming the booking, the Client accepts these Terms and Conditions and authorises the Company to perform the Services at the agreed time and place.
4. Client Obligations
The Client shall ensure that:
The Premises are accessible at the agreed time and for the full duration of the appointment.
A responsible adult is present to provide access and to discuss any specific requirements, unless otherwise agreed in advance.
All valuable, fragile and easily damaged items are removed or safely stored away prior to the commencement of the Services.
The areas and items to be cleaned are reasonably clear of clutter, personal belongings, toys and other obstructions.
There is functioning electricity and running water at the Premises, together with adequate lighting and ventilation.
The Client must notify the Company in advance of any known issues that may affect the performance of the Services, including previous damage, loose fittings, weak seams, colour instability, or any use of inappropriate cleaning agents by the Client or third parties.
5. Prices and Payment
Prices are based on the type of service, size and condition of the areas to be cleaned and any additional treatments requested. The Company may provide a quotation in advance, which will be based on the information supplied by the Client and may be subject to adjustment after on-site inspection.
Unless otherwise stated, all prices are expressed in pounds sterling. Any applicable taxes, charges or levies will be included in the price quoted to the Client or clearly indicated where separate.
The Company reserves the right to revise its prices from time to time. The price applicable to an individual booking will be confirmed at the time of booking and will not be changed after confirmation, except in the circumstances described in these Terms and Conditions.
Payment is due in full on completion of the Services on the day of the appointment, unless the Company has agreed alternative payment terms in writing in advance. The Company may require a deposit or prepayment for certain bookings, particularly for larger jobs or commercial work.
Payment methods accepted will be communicated to the Client at the time of booking or on arrival. The Client is responsible for ensuring that sufficient funds or an accepted payment method is available to settle the outstanding balance.
6. Late Payment
Where payment terms beyond same-day settlement have been expressly agreed, payment must be received by the due date specified on the invoice. If the Client fails to pay by the due date, the Company reserves the right to charge interest on the overdue amount at the statutory rate and to recover reasonable costs incurred in pursuing payment.
The Company may suspend or refuse further Services for the Client until all outstanding sums, including any interest or costs, have been paid in full.
7. Cancellations and Rescheduling
The Client may cancel or reschedule a booking by giving the Company reasonable notice. Unless otherwise agreed, the following conditions apply.
If the Client cancels or requests to reschedule the appointment more than 48 hours before the scheduled start time, no cancellation fee will normally be charged.
If the Client cancels or requests to reschedule the appointment less than 48 hours but more than 24 hours before the scheduled start time, the Company may at its discretion charge a partial cancellation fee to cover allocated time and administration.
If the Client cancels on the day of the appointment, fails to provide access to the Premises, or refuses the Services on arrival without reasonable cause, the Company may charge a full or substantial proportion of the service fee to cover lost time and costs incurred.
Any deposit paid may be retained by the Company and set against the applicable cancellation charge where relevant.
The Company reserves the right to cancel or reschedule a booking where necessary due to circumstances beyond its control, such as staff illness, vehicle breakdown, extreme weather, safety concerns or other operational issues. In such cases the Company will endeavour to give the Client as much notice as reasonably possible and will offer an alternative appointment. The Company will not be liable for any indirect losses arising from such cancellation or rescheduling.
8. Access, Parking and Attendance
The Client is responsible for ensuring safe and reasonable access to the Premises, including any parking arrangements required for the Companys vehicle and equipment. Any parking fees or permits necessary for the duration of the Services are to be provided by the Client or reimbursed to the Company where paid by the operative.
If access is delayed or obstructed by the Client or due to circumstances under the Clients control, the Company may charge for waiting time and may at its discretion shorten the length of the appointment while charging the full agreed price.
9. Condition of Items and Results
The Company will assess carpets, rugs, upholstery and other items before cleaning and will select cleaning methods that are appropriate and reasonable in the circumstances. Some materials are prone to shrinkage, colour bleeding, pile distortion or other changes when cleaned. The Client accepts that, where such risks are present or suspected, the Company may decline to clean the item or may proceed only with the Clients consent.
The Company does not guarantee that all stains, marks, odours or discolouration will be fully removed. The outcome depends on the type of fibre, age and nature of the stain, previous attempts at removal and other factors outside the Companys control. The Client acknowledges that results may vary and that permanent staining may remain despite reasonable professional efforts.
10. Liability and Limitations
The Company will exercise reasonable care and take precautions to prevent damage to the Clients property. In the unlikely event of damage caused by the negligence of the Company or its operatives, the Company will, at its option, repair the damage, arrange for a replacement, or offer fair compensation, subject to the limitations in this clause.
The Companys total liability for any loss or damage arising out of or in connection with the Services, whether in contract, tort or otherwise, shall not exceed the value of the specific job to which the claim relates or the amount recoverable under the Companys relevant insurance policy, whichever is greater.
The Company shall not be liable for any indirect or consequential loss, including loss of profit, loss of business, loss of use or any similar damage suffered by the Client or any third party.
The Company shall not be responsible for:
Wear, fading, sun damage, age-related deterioration or pre-existing defects that become more visible after cleaning.
Damage arising from failure by the Client to inform the Company of relevant information, including previous damage, weak seams, loose fittings, unstable dyes or the prior use of unsuitable cleaning agents.
Any damage caused by equipment or materials supplied by the Client or by actions carried out at the Clients specific request against the Companys professional advice.
Incidental damage to fragile items, ornaments, furniture or electronic equipment that were not removed or protected by the Client prior to the commencement of the Services.
Nothing in these Terms and Conditions shall limit or exclude the Companys liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other matter for which it would be unlawful to limit or exclude liability.
11. Insurance
The Company maintains appropriate insurance cover for its cleaning operations, including public liability insurance. Details of insurance cover are available on request. Any claim must be notified to the Company as soon as reasonably practicable and, in any event, within a reasonable period after the Client becomes aware of the issue.
12. Waste Handling and Environmental Compliance
The Company will handle and dispose of any waste generated during the performance of the Services in accordance with applicable UK waste management and environmental regulations. Typical waste may include used cloths, disposable pads, minor solid residues and empty product containers arising from the cleaning process.
The Client is responsible for any waste present at the Premises before the arrival of the Company, including household rubbish, large bulky items, hazardous materials, sharps, clinical waste, animal faeces in excessive quantities or any other controlled waste. Unless expressly agreed in advance as part of the Services, the Company does not provide general waste removal or hazardous waste disposal.
If the Company encounters hazardous substances, infestations or waste that pose a health or safety risk, it may suspend or terminate the Services at its discretion and may charge for time spent on-site and any additional costs incurred. The Client remains responsible for arranging appropriate specialist removal or treatment.
The Company endeavours to use cleaning solutions and processes that are efficient and responsible. The Client should inform the Company of any specific environmental or chemical sensitivities at the time of booking.
13. Health and Safety
The Company and its operatives will comply with applicable health and safety legislation while performing the Services. The Client agrees to provide a safe working environment and to notify the Company in advance of any known hazards at the Premises, such as loose floorboards, exposed wiring, structural defects or other conditions that could pose a risk to persons or property.
Children, pets and other occupants should be kept away from the immediate work areas, machinery, electrical cables and cleaning products for the duration of the appointment and until carpets or upholstery are fully dry where relevant.
14. Complaints and Service Issues
If the Client is dissatisfied with any aspect of the Services, they should notify the Company as soon as possible, and ideally within 24 hours of completion, so that the matter can be investigated. The Company may request photographs, access to the Premises, or further details to assess the issue.
Where the complaint is justified and relates to the quality of the cleaning, the Company will, at its discretion, offer to re-clean the affected area or provide an appropriate remedy. This guarantee does not apply where the issue arises from circumstances beyond the Companys control, pre-existing conditions, permanent staining or problems already explained to the Client at the time of service.
15. Force Majeure
The Company shall not be in breach of this Agreement nor liable for delay or failure to perform the Services where such delay or failure results from events, circumstances or causes beyond its reasonable control, including but not limited to severe weather, natural disasters, strikes, transport disruptions, civil unrest, public health emergencies or the failure of utilities.
16. Personal Data and Confidentiality
The Company will collect and process personal data provided by the Client, such as names, addresses and service details, for the purposes of managing bookings, providing Services and handling payments and enquiries. The Company will take reasonable steps to keep this information secure and will not sell or disclose it to third parties except where required to do so by law or where necessary to perform the Services.
The Company and its operatives will treat as confidential any non-public information obtained at the Premises in the course of providing the Services, unless disclosure is required by law.
17. Amendments to Terms
The Company reserves the right to amend these Terms and Conditions from time to time. Updated terms will be published or otherwise made available and will apply to future bookings from the date of publication. The version in force at the time of booking will govern that particular Agreement.
18. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of the Services.
By confirming a booking with Carpet Cleaners NW10, the Client acknowledges that they have read, understood and agree to be bound by these Terms and Conditions.
